Return & Refund Policy
Return Policy (USA)
We accept returns from the following countries: United States
We offer a 30-day return policy, which means that customers can return unused products within 30 days of receiving the product. The return must meet our conditions, and it must be initiated within 30 days.
Return Conditions
- The product must be in its original, unused condition, including any tags, labels, or original packaging.
- Proof of purchase or receipt is required for all returns.
How to Make a Return?
- Please contact our support team via email at support@doul.shop to initiate the return process.
- We will provide you with a return shipping label and detailed instructions on how and where to send the package back.
- Returns without prior approval or a return request will not be accepted.
Return Shipping Costs
- For defective products (including incorrect items, shipping damage, or other defects), we will cover the return shipping costs.
- For returns due to customer reasons (e.g., wrong item purchased, wrong size, or change of mind), the customer is responsible for the return shipping costs.
Damage and Problems
Please inspect the product immediately upon receipt. If the product is defective, damaged, or you received the wrong item, please contact us within 7 days of delivery. This will allow us to evaluate the issue and provide a solution as quickly as possible.
What if the product you received is defective?
If the product you received is defective, we will either send you a replacement or issue a full refund, depending on your preference. Please contact us via support@doul.shop, and we will guide you through the next steps after confirming the issue.
Exchange Policy
To ensure that you get the correct product as quickly as possible, we ask that you first return the item you received. Once the return is processed and accepted, you can purchase a new item separately.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Contact us:
E-mail: support@doul.shop
Phone: +86 18903752339
English Address:
Workstation No. 5340, No. 203, Group 5, Shirong Community, Fulin Town, Hanyuan County Ya’an City Sichuan Province 625000 China
Chinese Address (中文地址):
中国，四川省雅安市汉源县富林镇市荣社区5组203号第5340号工位